Why is there a price update?
We understand the importance of cost management in your business, and our team has worked diligently to find efficiencies in our processes to mitigate the effects of rising costs. However, despite our best efforts, a price adjustment of 5% is essential for us to maintain the standards both you and we value.
Are you just increasing the price, or are other things also happening?
We are committed to improving our SaaS product suite features, security, and performance. Over the past year, our uptime has consistently exceeded 99.99%. For a record of our historical uptime and to sign up for incident notifications, visit: https://helpcenter.nshift.com/hc/en-us/categories/4407785692562-System-Status.
Additionally, our infrastructure, technology, and support are regularly updated to match industry standards. Our ISO27001-3 certification renewal process is a testament to this commitment. More details on our security measures can be found here: https://nshift.com/about/trust-and-security.
Finally, we continue to invest in more carrier integration, opening up new geographies for you as a customer, as well as in maintenance of our vast carrier library. Please visit www.nshift.com/carriers to view our carrier library.
The new pricing will be published on our website the 1st of January 2024.
You can also find your new pricing on your next invoice from us.
When is the update happening?
The updated price will be effective from the 1st of January 2024.
When will it take effect on my invoice?
It depends on what invoice cycle you are on, but the next invoice you get after the 1st of January will include the updated pricing.
Where can I see my invoice?
If you wish to download and see your invoice, go to your Webshipper account. Click on the user icon in the bottom left corner and access your billing details. From here you will be able to see all your invoice details in the top tab for invoices. Click here for help.
How do I update my company billing details?
If you access your company settings in the bottom left corner, you will be able to see all your company details and change your billing info as well. Click here for help.
I want to talk to someone; how do I reach you?
We are available within the usual business opening hours and you can reach us here
or on phone at +45 89 87 83 15. See opening hours here.
I haven’t received the notification email regarding this price update
We have tried our absolute best to be as transparent and open about this update as we can. And we are sorry if you missed the notification. With 30 days' notice, based on our Terms and Conditions, communication has been sent out via email to your account administrator email, we published a notification in our announcement center and also added notifications to the subscription and invoice sections within the service.