When we set up a carrier, we ask them to activate return data if it is supported. Note that not all carriers support return data, and some carriers only support track and trace information and no prices and measurements. 

If you don't receive price, volume and weight in Portal, and you know that your carrier is able to deliver this data, please contact nShift Customer Service and provide your customer number at the carrier (carrier account). We will then check with the carrier if return data has been activated correctly on your account.

Remember that many carriers have a delay in when they can provide return data, so you may not see the data until days after the shipment was processed.