On December 8th., we will remove all e-mail addresses connected to the Transsmart, TMS/Web-TA, and Apport products:
All new tickets must instead be created using the nShift support webform
We understand that using a webform might seem different compared to the familiarity of sending an email. However, we've introduced the webform method for a few essential reasons:
Structured Information: Webforms ensure that all required information is provided at the outset. With emails, crucial details can sometimes be missed, leading to back-and-forth communications, which delay resolutions.
Efficiency: By using a webform, we can automatically route your inquiries to the right department or specialist without manual intervention. This results in faster response times and more efficient service.
Security: Webforms are designed with your security in mind. By using them, we can ensure that sensitive information is handled in a protected and encrypted manner, safeguarding your personal details.
Data Consistency: The standardized format of webforms allows us to maintain consistent records, making it easier to track, analyze, and respond to your concerns.
We genuinely appreciate your understanding and cooperation in using our webform. It's a change we've made to serve you better and more efficiently. Thank you for understanding.