Like many businesses, during key times of the year, there is sometimes the need to introduce a change freeze to secure systems operation and availability to support key periods. For nShift, this is the period during the key retail weeks of Autumn.
This is the notification for nShift’s change freeze providing detailed information and helping set expectations ahead of the timeline when the freeze will be in effect.
Change Freeze Timeline
nShift is implementing a change freeze during the following time spans:
Saturday 18. November – Sunday 3. December
Total duration of 16 days, and will apply to all nShift products
Change Freeze Details
nShift will be implementing this change freeze to ensure maximum possible service uptime, performance, and resilience to support the key retail periods in the Autumn commencing on the 18th of November through the end of the period known as ‘Black Week’ which includes Black Friday and Cyber Monday.
This change freeze will be commenced to restrict code releases and system patches within the production environments and systems critical to ensuring a continued quality level of service to our customers and partners.
How will we support you during these times
Our support, engineering and systems operations teams will be operating on a high-availability basis during the freeze to ensure maximum proactive monitoring as well as out-of-hours support capability with direct contact availability for those customers who have purchased this as part of their subscription agreement during this time.
What do you as a customer need to do?
Your normal day-to-day operations and contact with nShift will not change. We will during this time be unable to perform any code changes or releases and any items identified will need to be released as part of a future sprint after the freeze window has ended.
Please note: Configuration changes which do not require a software release, like e.g. Account and Checkout settings will be managed as normal (not included in the freeze period)